A modern retainer model that simplifies your creative workflow.
Reliable, Flexible, Priority-Driven Creative Support
The Queue is a modern retainer model that gives you unlimited access to all of Heighten Creative’s services without the hassle of traditional one-off projects.
Example third-party costs:
All Queue items are subject to our Content Guidelines.
Content Guidelines: We are committed to creating websites that reflect a wide range of ideas and expressions. However, we do not design websites that contain sexual or pornographic content, nor do we accept projects that are degrading, demeaning, malicious, or show disregard for others. Our goal is to maintain a standard of work that aligns with our professional and ethical values, fostering a positive and respectful digital environment.
Inclusivity and Respect: Our services are available to everyone. We believe in treating all clients with respect and dignity. That said, we choose not to engage in projects that are primarily focused on promoting political or activist agendas. This approach allows us to concentrate on delivering the best design outcomes without engaging in political discourse.
Right to Refuse Service: We reserve the right to decline or cancel projects that we believe may compromise our personal beliefs or professional integrity. In such rare instances, we will provide a full refund and, if possible, recommend alternative service providers.
Dream it.
Queue it.
We Deliver.
Add projects / requests to your Queue
Submit requests through a dedicated client portal. You can see all items in your queue, add needed files, and make comments. We’ll sit down with you in person to show you the ropes and even help you dream up projects for your Queue.
We'll tackle your Queue in order of priority
Add as many requests to the queue as you like, but we’ll work on the top item first. Project requirements change mid-project? No problem! It’s all covered in your flat monthly fee. We’ll add estimated turn-around times for every item in your Queue. This will let you know how long an item will occupy your “Active Queue Item” slot and help you prioritize the order of your Queue.
Your project is delivered and we start on the next item in your Queue
Once a queue item is complete, we’ll move on to the next item at the top of your queue. If your priorities change mid-project, no problem! We can always pause the active queue item and push it back to the queue.
Add unlimited items to your Queue. Yep, unlimited. Re-arrange them as your priorities change.
We’ll tackle your Queue items in the priority you set.
Once a Queue item is complete, we’ll move on to the next item at the top of your queue.
Imagine all the possibilities.
All by simply adding them to your Queue
Simple. Flexible.
You have questions. We have answers.
Anything you add to your queue, from a simple website edit to a complex video project and everything in between.
Yes, but depending on your plan, only one or two queue items will be active at a time. Others will remain in the queue.
Yes! Just make sure your team coordinates queue item priority.
Rush requests can be discussed on a case-by-case basis. You can always re-order your queue or change the active queue item at anytime.
You can change the scope and parameters as much as needed.
Of course! You can re-order items as much as needed as your priorities change.
We get priorities change. You can always move an Active Queue Item back to the queue to adjust for changing priorities. We’ll pick up where we left off once it’s active again.
Projects still in progress at the end of your plan can be completed out of pocket or delivered as-is.
There are no exclusions on our services, but third-party expenses are not included. All requests are still subject to our content guidelines.
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