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Things I Get Asked A lot

Website FAQ's

No matter where you build or host your website, there are monthly fees to keep the site online. The required base care plan helps cover our costs for keeping your website online and running smoothly. At the bare minimum, all connect websites must have the “Pay as you Go” plan. We work hard to keep this fee as low as possible while never sacrificing the quality of our hosting.

I used to allow clients to edit their own sites. However, over the years I have learned that it’s easier for everyone if we handle all edits at Heighten Creative. You don’t have to learn a new system or worry about messing up your site. We don’t have to spend time fixing your site if you break it (which costs way more trust us). Think of us as your in-house design team that is only an email or text away. We mean it when we say full-service. 

I have several tools I use to build my sites, but the end product is clean HTML and CSS that are uploaded to a web server. If you want to take your site somewhere else at any time, I will provide you with the HTML and CSS files.

The standard turn-around for a connect website is 10 business days AFTER we receive your content collection form. We offer expedited delivery for an additional fee.

The answer depends. If you are just starting out, the odds are you don’t need one of our monthly pro-addons. You can always add them later as you grow. However, we highly recommend the Pro Media add-on if you have never had professional videos or photos taken. Professional and visually appealing assets for your site are essential for helping your audience connect with your mission. Similarly, if you don’t have professional branding that includes a solid brand mark and org colors you should really consider adding the Pro Branding add-on.

Video FAQ's

My main camera is the Sony Fx3. I also shoot on a couple of Sony A7iv’s. I shoot everything in 4k, 10-bit LOG to capture the most dynamic range and preserve as much color from the footage as possible in the edit. I also fly the DJI Air 3 and have venture into FPV as well. 

I don’t shoot higher than 4k for two reasons. One, 99% of the videos people watch are on a phone which means it is already downsampled to 1080p. Second, the files are larger, which means it takes longer to edit and work with them, costing the client more money. 

Nope! I will provide all of the gear and lighting necessary.

Sorry, no. But I do shoot events.

Yes!  I am a fully licensed drone pilot and hold a current FAA Part 107 Certification. 

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